FEDOP, the Spanish Federation of Orthotists and Prosthetists, worked with Crata AI on an AI assistant that centralizes the sector's documentation and regulations and lets the team query them in natural language. The system cut legal query resolution time by 60% to 80% and delivers answers with more than 85% accuracy.
Legal knowledge that was hard to consult quickly
FEDOP is the Spanish Federation of Orthotists and Prosthetists, based in Madrid, bringing together the regional orthopedics associations of the sector. That legal and regulatory knowledge, so valuable to the sector, rested largely on the know-how of a few specific people.
That legal and regulatory knowledge, so valuable to the sector, rested largely on the accumulated experience of specific people. With specialized knowledge concentrated in a few hands, preserving it and making it available to the whole team became a priority for a federation whose value is precisely that knowledge.
At the same time, resolving each internal query meant tracking down the relevant documentation and regulations across many sources, work that held things up. The federation wanted that knowledge to be easy for anyone on the team to consult, and no longer dependent on a handful of specialists.
An AI assistant that centralizes knowledge and answers in natural language
With Crata AI, FEDOP implemented an internal legal assistant that centralizes the sector's documentation and regulations and lets the team query them in natural language, supporting legal questions and preserving the federation's knowledge.
The assistant gathers and indexes the scattered documentation, understands the team's questions however they're phrased, and grounds every answer in the internal sources. That way sector knowledge no longer rests on a few individuals and stays available, current and easy to consult for the whole team.
The assistant covers the full query cycle:
- Centralizes and indexes the sector's documentation and regulations.
- Answers legal questions phrased in natural language.
- Finds the relevant information through semantic search.
- Grounds every answer in the federation's internal sources.
- Keeps the knowledge base up to date.
